Customer Relationship Specialist
Mexico, Sonora, Hermosillo, Chemical Industry, Customer Service
| Work location: | Mexico, Sonora, Hermosillo |
|---|---|
| Sector: | Chemical Industry |
| Role: | Customer Service |
| Date of last update: | 27/02/2026 2026-05-27 |
Job description
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CUSTOMER RELATIONSHIP SPECIALIST
Our Customer Relationship Specialist is responsible for controlling and ensuring the integrity of fixed assets from physical, accounting, and tax standpoints.
Responsibilities:
- Maintain control of communication with the client by channeling information provided by internal departments according to their requirements.
- Timely follow-up on invoicing to ensure prompt payment. Overdue invoice status tracking.
- Handling, negotiation, and justification with clients (obsolete materials).
- Analysis of the company's sales budget (in coordination with internal departments and KAMs) to ensure compliance.
- Channel product quality complaints and follow up to ensure they are addressed in a timely and proper manner by the parties involved.
- Manage and ensure compliance with agreements between KDC and the client; negotiate required changes when necessary.
- Monitor and follow up on client priorities (productive – informative).
- Control and management of the KPIs established for the department.
- Monthly sales reporting to clients and corporate.
- Quotation of special requirements (samples, TSPR, etc.).
- Creation of productive material views.
- Set up Sold-to and Ship-to accounts according to each Vendor Code.
- Creation of packing lists when required by the client and/or sales and provide shipment status updates.
- Maintain price records in SAP according to approvals between the client and the Key Account Manager.
- Execution of the disposal and destruction process for obsolete materials.
- Follow-up on OSMI/SLOB according to each client's needs (monthly, bi-monthly, quarterly, etc.).
- Billing status vs. projection vs. budget analysis.
- Prepare and maintain the OTIF report.
- Implement necessary changes in SAP within the Frozen Zone according to each client's requirements.
- Share with the client the deltas of materials below MOQ and/or related to transportation, generated based on their demand.
- Upload client Forecast and Sales Orders into SAP.
View details
| Type of contract: | Permanent job |
| Career level: | Employee |
Skills required
Fluency in English is a prerequisite (90%)
Bachelor's degree in international Trade, International Business, Business Administration, or Industrial Engineering, and/or equivalent proven experience.
2+ years of experience in a similar role with focus on Management and negotiations with external clients, Launch of new projects, ERP management and inventory control.
- SAP
- Advanced Excel
- Good communication and interpersonal skill
Zobele by kdc/one is an Equal Opportunity Employer and as such, treats all applications equally and recruits purely on the basis of skills and qualifications.
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